Terms of Service

1. Agreement to these Terms

These Terms of Service (“Terms”) are a binding agreement between you and Duefy (“Duefy”, “we”, “our”, or “us”) governing your access to and use of the Duefy website (duefiling.com) and application (app.duefiling.com) (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

If you accept these Terms on behalf of a firm, you confirm that you are authorised to bind that firm.

2. Definitions

• Service — the Duefy website, application, and related features.
• Firm (“you”) — the CA firm or business that registers for and uses the Service.
• User — a person the Firm authorises to log in (e.g., partner, manager, accountant, trainee, admin).
• Client — a client of the Firm whose compliance the Firm manages using the Service.
• Client Data — information the Firm enters or uploads about its Clients.

3. Who may use Duefy

The Service is for businesses and professionals. You must be at least 18 years old and authorised to act for your Firm. You agree to provide accurate, current registration information and to keep it up to date.

4. Your account & security

• You are responsible for all activity that happens under your account and your Users' logins.
• Keep your credentials confidential. Each login is for one named User — do not share accounts.
• Tell us promptly at support@duefiling.com if you suspect any unauthorised access or security breach.

5. Licence to use the Service

Subject to these Terms and your plan, we grant your Firm a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your Firm's own internal business use — that is, to manage the compliance of your own Clients. This licence gives you no ownership of the Service and grants no rights beyond those expressly stated here.

6. Acceptable use & restrictions

To protect the Service and all firms who rely on it, you agree that you will not, and will not permit anyone to:

• Resell or commercialise the Service — you may not resell, sublicense, rent, lease, distribute, host for third parties, white-label, or otherwise make Duefy (or access to it) available to anyone outside your licensed Firm, or use it to provide a service to third parties as if it were your own.
• Copy or reverse-engineer — you may not copy, modify, translate, reverse-engineer, decompile, disassemble, or attempt to discover the source code, structure, or underlying ideas of the Service.
• Build a competing product — you may not use the Service, or any part of it, to create a similar, derivative, or competing product, or to benchmark it for a competitor.
• Scrape or bulk-extract — you may not scrape, crawl, harvest, or use bots or automated means to extract data or access the Service, except where we expressly allow it.
• Circumvent limits or access controls — you may not bypass security, usage limits, plan restrictions, or authentication, and you may not access data belonging to another firm.
• Disrupt or attack the Service — no denial-of-service, overloading, injection, malware, or interference with the Service or its infrastructure.
• Upload unlawful or harmful content — no content that is illegal, infringing, defamatory, or malicious, and no data you have no right to store or process.
• Store sensitive financial credentials — do not enter bank account or card numbers, passwords, PINs, OTPs, or login credentials (your Firm's or your Clients'). Duefy is a compliance tracker; it neither needs nor asks for this information.
• Misuse for unlawful purposes — you may not use the Service to break any law or regulation.
• Misrepresent or remove notices — no impersonation, and no removing or obscuring our branding, copyright, or other notices.

Breaking these rules is a material breach of these Terms and may lead to immediate suspension or termination.

7. What Duefy is — and is not

Duefy is a productivity, organisation, and reminder tool. It is not a substitute for professional advice or for your own compliance work. In particular:

• Duefy does not provide legal, tax, accounting, or other professional advice.
• Duefy does not file, submit, or lodge anything with any tax authority, the MCA, or any regulator on your behalf.
• Due dates, compliance items, templates, and other content are provided for guidance only. Laws and deadlines change, and your situation may differ — you must independently verify everything against official, statutory sources.
• You remain solely responsible for meeting deadlines, for the accuracy and completeness of your work, and for the professional service you provide to your Clients.

Formats, templates, and due dates are for reference only. All document formats, templates, and due dates made available through Duefy are provided solely for general reference and convenience. They do not constitute legal, secretarial, tax, or accounting advice. You are strongly advised to consult a licensed Chartered Accountant, Company Secretary, or other qualified professional before executing any document generated from these formats, or before relying on any due date shown in the Service. Every format and date is fully editable and may be modified by you, your Firm, or your Client on the advice of such a professional to suit the applicable facts and the law in force. To the maximum extent permitted by law, Duefy shall not be responsible or liable for any loss, penalty, cost, or damage arising from the use of, or reliance on, any format, template, or due date provided through the Service.

8. Your responsibility for client data

You are responsible for the Client Data you put into Duefy, including its accuracy and legality and your right to store it. You confirm you have obtained any consents needed from your Clients to store and process their information in the Service. As explained in our Privacy Policy, for Client Data your Firm is the data controller and Duefy is the data processor acting on your instructions.

Enter only non-sensitive business information. Because Duefy is a compliance-tracking tool, you should record only what is needed to manage compliance — ideally information already available in the public domain, such as company / entity name, GST number, CIN, entity type, and statutory due dates. Do not store sensitive financial information — such as bank account or card numbers, passwords, PINs, OTPs, or login credentials — for your Firm or your Clients. Duefy does not ask for and does not need this information. If you choose to enter it anyway, you do so at your own risk and remain solely responsible for it.

Data backup and recovery. You are solely responsible for independently maintaining your own copies and backups of any data, documents, and records you consider important. Duefy is a compliance-tracking tool and does not provide, and does not represent that it provides, a data backup, archival, or recovery service, and gives no guarantee as to the retention, integrity, availability, or recoverability of any data. Except as expressly required by applicable law, Duefy shall not be responsible or liable for any loss, deletion, corruption, unavailability, or inability to recover any data, howsoever caused. In the ordinary course of providing the Service, Duefy does not monitor or review the contents of your Client Data except as needed to operate and support the Service in accordance with these Terms and our Privacy Policy — which does not reduce your responsibility to keep your own records and backups.

9. Plans, fees & payment

• Duefy offers a free tier and paid plans (billed as a flat monthly or yearly fee based on your team-size band, not per user). Current pricing is shown on our website.
• Paid plans are billed through Razorpay. You authorise us and Razorpay to charge the applicable fees, plus any taxes, for your selected plan and billing cycle.
• Paid plans renew automatically for the same cycle unless cancelled before renewal. We may change pricing on reasonable prior notice; changes apply from your next billing cycle.
• Except where required by law, fees already paid are non-refundable for partial periods. Your plan remains active until the end of the current billing period.
• Cancellation: to cancel a subscription, email support@duefiling.com and our team will assist you.

10. Intellectual property

The Service, including all software, design, text, graphics, and the “Duefy” name and logo, is owned by Duefy and protected by intellectual-property laws. We keep all rights not expressly granted to you. Your Firm keeps ownership of your own Firm Data and Client Data; you grant us a limited licence to host, process, and display that data only as needed to provide the Service to you.

11. Third-party services

The Service works with third-party providers (for example, Razorpay for payments, and Zoho if you choose to connect it). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and their availability or behaviour is outside our control.

12. Availability & changes

We work to keep the Service reliable, but we do not guarantee it will be uninterrupted, error-free, or available at all times. We may perform maintenance, and we may add, change, or discontinue features. We will try to give reasonable notice of material changes that significantly reduce core functionality.

13. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will prevent missed deadlines, penalties, or errors, or that any due date or content is accurate or complete. You use the Service, and rely on its content, at your own risk and professional judgement.

14. Limitation of liability

To the maximum extent permitted by law:

• Duefy will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or data.
• In particular, Duefy will not be liable for any missed deadline, late filing, penalty, interest, fine, late fee, or loss arising from your use of — or reliance on — the Service, including any reminder, due date, or content within it.
• Duefy's total aggregate liability for all claims relating to the Service is limited to the amount of fees you actually paid to Duefy for the Service in the twelve (12) months immediately before the event giving rise to the claim.

Some laws do not allow certain limitations; nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

15. Indemnification

You agree to defend, indemnify, and hold harmless Duefy and its team from and against any claims, damages, losses, liabilities, and reasonable expenses (including legal fees) arising out of or related to: (a) your use of the Service; (b) your Firm Data or Client Data; (c) your breach of these Terms; or (d) your violation of any law or of any third party's rights.

16. Suspension & termination

We may suspend or terminate your access to the Service, in whole or in part, if you breach these Terms, misuse or abuse the Service, fail to pay fees, or where we are required to by law. You may stop using the Service or cancel your subscription at any time (see Section 9). On termination, your licence ends and access stops; we will, on request and within a reasonable period, help you export your data before it is deleted, subject to any records we must retain by law.

17. Confidentiality

Each party may access non-public information of the other in connection with the Service. Each party agrees to protect the other's confidential information and to use it only as needed to provide or use the Service, except where disclosure is required by law.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the “Last updated” date above and, for material changes, take reasonable steps to notify you. Continuing to use the Service after an update means you accept the revised Terms.

19. Governing law & jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the competent courts in India for any dispute arising out of or relating to these Terms or the Service.

20. Contact us

Questions about these Terms? Email us at support@duefiling.com and our team will help.